Refund Policy

Clear & Fair Refunds

All payments are processed by Paddle, our Merchant of Record. We aim to make refund requests simple and transparent.

How it works

1
Email us
Send request to support@
2
We review
Response within 2 business days
3
Approved
Paddle processes refund
4
Received
5–10 business days to account
7-day eligibility window
2 business days review
5–10 business days to receive

Ready to request a refund?

Email us with your account email and Paddle transaction ID.

Request Refund →

All subscription payments are processed by Paddle, our authorized Merchant of Record. Refund requests are handled in accordance with this policy and applicable consumer protection laws.

Refunds are available within 7 days of your initial purchase for unused subscriptions. To qualify:

  • The refund request must be submitted within 7 days of the original payment date
  • The subscription must not have been substantially used (e.g., extensive AI generation or export activity)
  • The request applies to the current billing period only

Renewal charges are generally non-refundable unless required by applicable law or approved on a case-by-case basis.

Contact us at support@linspaceai.com with:

  • The email address associated with your account
  • Your Paddle transaction or receipt ID, if available
  • A brief reason for the refund request

We will review your request and respond within 2 business days.

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period unless eligible under Section 2.

After cancellation, you retain access to paid features until the end of the current billing period.

Approved refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

The following are generally not eligible for refund:

  • Subscriptions used beyond fair trial usage within the refund window
  • Partial-month usage after the 7-day eligibility period
  • Charges resulting from failure to cancel before a renewal date

We reserve the right to update this Refund Policy at any time. Continued use of the service constitutes acceptance of the updated policy.

Questions? Contact us at support@linspaceai.com

退款政策

清晰公平的退款政策

所有支付由我们的记录商户 Paddle 处理。我们致力于让退款申请简单透明。

退款流程

1
发送邮件
发送至 support@
2
我们审核
2 个工作日内回复
3
审核通过
Paddle 处理退款
4
到账
5–10 个工作日到账
7 天退款窗口期
2 个工作日审核
5–10 个工作日到账

准备申请退款?

请发送邮件,附上您的账户邮箱和 Paddle 交易 ID。

申请退款 →

所有订阅支付由我们的授权记录商户 Paddle 处理。退款申请将按照本政策及适用的消费者保护法律处理。

首次购买后 7 天内,未充分使用的订阅可申请退款。须满足:

  • 退款申请须在原始付款日后 7 天内提交
  • 订阅未大量使用(如大量 AI 生成或导出活动)
  • 申请仅适用于当前计费周期

续费款项通常不可退款,除非法律要求或经个案批准。

请联系 support@linspaceai.com,并提供:

  • 与账户关联的邮箱地址
  • Paddle 交易或收据 ID(如有)
  • 退款原因的简要说明

我们将在 2 个工作日内审核并回复。

您可随时通过账户设置或联系客服取消订阅。取消将停止未来计费,但不自动获得当前计费周期的退款,除非符合第 2 节资格。

取消后,您仍可使用付费功能直至当前计费周期结束。

批准的退款通过 Paddle 处理,通常在 5–10 个工作日内退回原支付方式,具体取决于银行或发卡机构。

以下情况通常不符合退款条件:

  • 在退款窗口期内超出合理使用范围的订阅使用
  • 7 天资格期后的按月部分使用
  • 未在续费日前取消导致的扣款

我们保留随时更新本退款政策的权利。继续使用服务即表示接受更新后的政策。

有疑问?请联系 support@linspaceai.com

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